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Customer Service
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How do I set up a new online account?
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How do I contact JR's Customer Service department?
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Do you carry, stock, sell [this brand of cigar]?
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How do I get a JR Cigar catalogue?
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Can you change an order placed online?
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How or why did I receive an email from JRCigars.com that you did not send?
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Does JRCigars.com have a return policy?
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Shopping Related Troubles
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The system doesn't recognize my account name and/or password when I try to log in. Help!
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Why does my credit card keep getting declined?
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Why can't I add items to my shopping cart?
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Cigar Info
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Why do some cigars require further aging?
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How do I light a cigar?
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What are double maduro and oscuro?
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How do you measure ring size or ring gauge?
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Is this mold or bloom on my cigars?
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How do I cut a cigar?
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What can I do about tight, plugged, or hard drawing cigars?
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Cigar Storage Info
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What do I need to properly store my cigars other than a humidor?
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Should I take the cellophane (plastic) off my cigars before I put them in my humidor?
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How do I calibrate my hygrometer with salt?
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How do you set up a humidifier?
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Technical Support
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Why is the text overlapping some images?
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Website appears to freeze or lock up; why?
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